Recent Posts

Fire Prevention Week

10/9/2017 (Permalink)

In a fire, seconds count. Seconds can mean the difference between residents of our community escaping safely from a fire or having their lives end in tragedy.

That’s why this year’s Fire Prevention Week theme: “Every Second Counts: Plan 2 Ways Out!” is so important. It reinforces why everyone needs to have an escape plan. Here’s this year’s key campaign messages:

  • Draw a map of your home by using our grid in English (PDF) or Spanish (PDF) with all members of your household, marking two exits from each room and a path to the outside from each exit.
  • Practice your home fire drill twice a year. Conduct one at night and one during the day with everyone in your home, and practice using different ways out.
  • Teach children how to escape on their own in case you can’t help them.
  • Make sure the number of your home is clearly marked and easy for the fire department to find.
  • Close doors behind you as you leave – this may slow the spread of smoke, heat, and fire.
  • Once you get outside, stay outside. Never go back inside a burning building.

This week is an also an opportunity for local firefighters to visit schools and teach children the importance of fire safety. They want to make sure you’re doing all you can to keep your family safe. Firefighters are also encouraging smokers to make sure they throw out butts and ashes correctly because it only takes something small to spark a fire if the conditions are dry.

For more info please visit: http://www.nfpa.org/Public-Education/Campaigns/Fire-Prevention-Week

Prepare Your Business for the Upcoming Winter Weather

10/3/2017 (Permalink)

Tips for Preparing your Business for Winter Weather

  • Check your business property for downed tree limbs and branches.  Weather, such as wind, heavy rain, ice and snow, can cause branches to fall, which could cause damage to property and potentially cause personal injuries.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
  • Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas.  Install mats or non-slip surfaces and post caution signs where water could be present.
  • Ask SERVPRO of Henrico about starting a Disaster Recovery Plan for your business.

SERVPRO of Henrico has been helping the Richmond community for over 30 years. We are always ready for whatever happens and is available for 24-hour emergency fire and water services.

Biohazard Cleanup

9/27/2017 (Permalink)

Biohazard cleanup is also known as crime scene cleanup or trauma scene cleanup. SERVPRO of Henrico's biohazard professionals provides this supportive service for victim’s families. During an emotional period for the customer, SERVPRO biohazard professionals have developed a keen sense of how to interact with the customer by providing a level of service victim's families need in a difficult situation. While the police and other responders may spend limited time with the family members, SERVPRO cleaning professionals work around the family longer, by performing the cleaning and restoration of the scene. By performing the cleaning and restoration, SERVPRO helps the family make a step beyond the tragedy, to hopefully carry on with their lives. Our staff is trained in all facets of property damage restoration, from training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, our staff is equipped with the knowledge to restore your property.

We Understand

9/27/2017 (Permalink)

SERVPRO of Henrico understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Henrico specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Henrico can also mitigate mold and mildew from your home or business. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

As the second largest SERVPRO franchise on the East Coast, no damage is too large or too small for SERVPRO of Henrico!

Water Damage Safety Tips

9/27/2017 (Permalink)

Safety Tips When Water Damage Occur: Do

  1. Shut off water source if possible
  2. Remove as much water as possible by mopping and blotting the saturated area
  3. Wipe furniture to remove excess water
  4. Place aluminum foil between legs and wet carpet
  5. Prop up wet furniture cushions for even drying
  6. Lift drapes off flooring, loop through a coat hanger and hang on curtain rod
  7. Remove wet area rugs
  8. Move valuable paintings, art objects and photos to a safe, dry place
  9. Open closet doors, furniture drawers and luggage to aid in drying
  10. Remove any wet fabrics and dry immediately
  11. Hang furs and leather goods to dry separately at room temperature

Do Not

  1. Use your household vacuum to remove the excess water
  2. Use electrical appliances while standing on wet flooring or carpets
  3. Go into any room where the ceiling is sagging
  4. Wait to call for professional help. The longer you wait the more damage will occur

Thunderstorm Safety and How

9/27/2017 (Permalink)

Safety Tips When Water Damage Occur: Do

  1. Shut off water source if possible
  2. Remove as much water as possible by mopping and blotting the saturated area
  3. Wipe furniture to remove excess water
  4. Place aluminum foil between legs and wet carpet
  5. Prop up wet furniture cushions for even drying
  6. Lift drapes off flooring, loop through a coat hanger and hang on curtain rod
  7. Remove wet area rugs
  8. Move valuable paintings, art objects and photos to a safe, dry place
  9. Open closet doors, furniture drawers and luggage to aid in drying
  10. Remove any wet fabrics and dry immediately
  11. Hang furs and leather goods to dry separately at room temperature

Do Not

  1. Use your household vacuum to remove the excess water
  2. Use electrical appliances while standing on wet flooring or carpets
  3. Go into any room where the ceiling is sagging
  4. Wait to call for professional help. The longer you wait the more damage will occur

September is National Preparedness Month

8/29/2017 (Permalink)

Hurricane Harvey has ripped through Texas leaving massive flooding and destruction in it's path. Now more than ever it is important to be prepared before a storm hits.

September is recognized as National Preparedness Month to remind everyone that “we must all take action, now and throughout the year, for the types of emergencies that could affect us where we live, work, and also where we visit,” (ready.gov).

With the recent flooding in Louisiana in mind, the last thing you want to worry about is how to communicate and what to do during a disaster like this horrific event that killed hundreds and left many families without homes.

What you can do:

  • Make A Family Plan – you may not be together with your family during a disaster.
    • Set up emergency alerts from local officials
    • Discuss family plans for disasters and plan where to go for safety.
    • Collect information on paper including, phone numbers, emails, social media, medical facilities, doctors, service providers, school
    • Decide on safe, familiar places where your family can go for protection and if you have pets think about animal-friendly locations
  • Take Action – ensure you can go for at least 3 days without electricity, water service, access to supermarket, or other local services
    • Prepare a disaster supply kit (water, food, battery-powered radio, flashlight, first aid kit, whistle, local maps)
    • Bookmark weather.gov to stay informed on severe weather
    • Learn about wireless emergency alerts, messages that will be sent to your phone during an emergency

Consider the following disasters that can occur at any time: Learn more about hazards which can affect your community and ways you can take action to prepare.

  • Earthquakes – can occur suddenly and be deadly. Most earthquake-related casualties result from collapsing walls, flying glass, and falling objects.
  • Floods - Flooding is the most common natural disaster in the United States and can happen anywhere.
  • Hurricanes - have the power to cause widespread devastation, and can affect both coastal and inland areas.
  • Tornadoes - are one of nature’s most violent storms, and can cause death, injury, and destruction within seconds.
  • Wildfires - can occur anywhere and can destroy homes, businesses, infrastructure, natural resources, and agriculture.

Fireline Contents Restoration - Our New System

8/2/2017 (Permalink)

SERVPRO of Henrico has recently adopted the FIRELINE system, which has become the most widely used contents restoration production system in the industry. We are always looking for the best tools in the industry to satisfy our customer’s needs and provide them with the best results possible.

What is FIRELINE?

The FIRELINE Contents Restoration cleaning system is designed to thoroughly clean contents affected by sootsmoke damage, and other contaminants. This state-of-the-art, stainless steel construction delivers the ultimate in durability and efficiency, while utilizing the latest advancements in ultrasonic technology. FIRELINE provides consistent, high-quality cleaning results and high-volume production. It also comes equipped with specifically crafted contents baskets to cut down on damages caused by manually handling contents.

The Four Stations

The FIRELINE production system includes APW 4800 Pre-washer, APC 4800 Ultrasonic Cleaners and Oversize RDS 4800 Rinse Detail Station. Each of these units can accommodate three contents baskets simultaneously. The system also includes the TD 8000 High Volume Tunnel Dryer. Designed to keep up with FIRELINE’s high flow production rate, the Tunnel Dryer accommodates up to four contents baskets at a time.

After cleaning the affected contents, each item is carefully wrapped and placed in a specific labeled box to be delivered back to the customer. Trust the experts at SERVPRO of Henrico to professionally clean your contents with precision and care! 

Got Mold?

8/2/2017 (Permalink)

The Truth is, It's Everywhere

Let’s face it, mold is everywhere. It can be found indoors and outdoors. It can enter your home or business through windows, vents and HVAC systems. Mold from outdoors can attach to clothing, shoes, pets and can be carried indoors. It grows anywhere, especially where there is moisture. And the worst part is, it can cause a variety of health effects. Children, the elderly, and anyone with respiratory problems are more likely to suffer the effects mold can have.

Mold’s Best Friend:

Water. Any home or business can quickly become infested with mold with the introduction of a water source, like a roof or plumbing leak. Mold can spread throughout a property in as little as 48-72 hours

Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants and have the potential to cause other health effects. 
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

“Mold Removal” vs. Remediation

Because mold is everywhere, removing all mold from your home or business is impossible. A qualified restoration company understand the science behind mold and mold growth and knows how to remediate the problem area. So what do you do when you find mold growth in your home or business?

  • Step 1: Emergency Contact SERVPRO of Henrico 804.288.2525
  • Step 2: Inspection and Mold Damage Assessment
  • Step 3: Mold Containment
  • Step 4: Air Filtration
  • Step 5: Removing Mold and Mold-Infested Materials
  • Step 6: Cleaning Contents and Belongings
  • Step 7: Restoration

Carpet and Rug Cleaning - New System

8/2/2017 (Permalink)

As you may know, SERVPRO of Henrico is widely known for handling firewater and mold damages professionally and effectively. But, what some people forget is that we offer numerous of other services to home and business owners as well!

Carpet and rug cleaning is a service that we deal with on a day-to-day basis. Even the highest-quality carpet and rugs can show soiling over time. It is important to clean your carpets and rugs regularly, especially ones that have a high traffic rate. As a general rule, you should have your carpets and rugs professionally cleaned every 12 to 18 months. However, children and pets are huge factors that contribute to ware and tare and staining of your carpets and may require a more frequent cleaning. The IICRC (Institute of Inspection Cleaning & Restoration Certification) states that 79% of soil in carpet is dry soil. Vacuuming regularly is key to proper care and maintenance. However, just vacuuming every once in a while is not enough to get a good deep down clean.

We offer a range of specialized cleaning methods such as:

  • Bonnet Cleaning: A less aggressive method for short piled carpets
  • Hot Water Extraction: A deeper cleaning method for all carpet types
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry
  • Dry Cleaning: when color-fastness is an issue

New System

Because we understand that our customer’s rugs are a very valuable material in their homes and business, SERVPRO of Henrico is excited to announce a brand new rug cleaning system!

This new state-of-the-art rug cleaning system offers our customers the opportunity to drop off their rugs at the SERVPRO of Henrico office location to be professionally cleaned. With this new system it will allow us to expand our already wide customer rug cleaning services to our residential customers with our new drop off rug service. The system comes equipped with a very large rug cleaning machine, which removes over 90% of moisture from rugs of almost any thickness in 3 minutes or less. This allows even heavy and dense textiles such as ninety-line hand-knotted Oriental rugs, to be processed quickly and efficiently. It also provides an electric hoist system that easily hangs the rugs for efficient drying and storage.

SERVPRO of Henrico will put into effect this new system within the next two weeks and will begin accepting drop off rug cleaning services. For more information, please contact our office at 804.288.2525.