What our Customers say...

Testimonials

My only suggestion would be for SERVPRO to hire 100 more employees that mirror them in the image of George Wingo and Stuart Emmett. From day one they were a pleasure to work with. Their professionalism, dedication, customer services and hard work were exemplary. George and Stuart represent SERVPRO to the fullest.

Taylor Burke is a great asset – he would make a great trainer for future project managers. Taylor (PM) and his team did great work and really went above and beyond to help us, explain the process, and make us comfortable during the remediation.

We were absolutely satisfied, it was definitely full service!

Everyone has been exceptionally kind and helpful. I have been extremely impressed with EVERY worker's customer service! It has been a complete pleasure working with SERVPRO, and I look forward to highly recommending your company. This would include the gentlemen who dried out the flood (Chris Fleming, Dean Harcum) to Justine, Aura, Brandon, Adam, Kathy, and Maria.

I was not sure what SERVPRO did as a company but my insurance company recommended "remediation" due to the water damage. I was surprised at what other services they provided such as pulling up drywall/ baseboards and hauling old carpeting. I am very satisfied with the thoroughness.

I wanted to personally send a Thank You letter for the quality services I received during January 2017 for demolition and moisture checks in my home due to a burst pipe

On January 8, 2017, a pipe burst over our kitchen table area.  It affected the main level as well as the basement and below house garage. I immediately called Mutual Assurance and they had SERVPRO on the phone within an hour.

Early the next morning, January 9th, the demo crew came to my house.The ground was covered in ice and snow as it was the one big snowstorm of 2017.  Every crew member introduced himself and had a great work ethic and understanding of what I was going through. I want to make sure they get a shout-out by name: Evan, Aaron and Chase.

The demo went smoothly and they left the area clean. They hand-bagged so much drywall and laminate flooring.  The bags were heavy, but they kept working.  It was very cold and wet as they carried bag after bag to the truck.  All of the men were soaked all the way through.  Before leaving, they set up 14 pieces of drying equipment.

After the first demo, Joey Waters came and did the initial moisture readings.  He was very professional and explained the whole process.  Joey returned for a second visit after Capital Construction did the additional demo.  He was thorough in his readings as it is a priority of SERVPRO to make sure families are safe in their home and mold does not grow.

I wanted to thank SERVPRO for fast, quality service in my time of need.  The service provided and quality of the contractors was great.

Keep doing the same outstanding job!

My thanks to each person who came to my home and helped. All were courteous and worked (so hard) to make sure I was pleased with the projects at hand.

We appreciate the professionalism of all the staff. Everyone has been accommodating and polite!

Great work! We were very pleased with the service!

My husband and I wanted to let you know what a pleasant experience it has been to deal with your representatives. Your teams are fantastic! You must be very selective in your hiring process. The servicemen are pleasant, articulate, courteous, hard working, and knowledgeable. Thank you for making our problems your priority and providing such excellent service.

I was very, very pleased. Keep up the great work...The young men were very helpful and pleasant. I would definitely have them come again!

The site personnel were courteous, professional, and respectful of my home and contents. I would proudly recommend them. Thank you so much for everything you did to restore my home.

Professional, courteous, efficient and knowledgeable.

Taylor [Burke] and his crew were on the scene immediately to remediate the water damage, and Ryan [Bradshaw] and his crew were fantastic. Ryan was hands on and very responsive! Just want to again express my sincere thanks for all the help on restoring our home. Looks terrific!

Thank you again to crew who came to my home and completed the task of returning my basement in order again.  They were very professional, and respectful of my property and to me with my stress level.  They did an excellent job, your company is to be commended for hiring such wonderful and caring individuals.

Everyone who has assisted with our flood damage has been great! Highly recommended.

Fantastic job. Top notch employees. I have never worked with a better group of employees.

Ladarrius [Barkley] was awesome to work with. He made this unfortunate experience bearable.

I am so thankful for the assistance of each and every team member who was involved with my residence throughout the process. You made a most unpleasant situation better. I would certainly recommend your services in a heartbeat!

I want to tell you what a wonderful job your employees did with my home. So very polite and helpful. I couldn’t have had better men and women doing the cleaning, etc. Thank you. I would recommend your company to anyone who has had problems with their house.

We recently experienced a water damage situation in our kitchen on a Saturday. Your employees were here as an emergency and provided services to us during a dramatic time. The gentlemen were courteous, friendly, helpful, considerate, and any adjective that describes an excellent behavior. Their Supervisor was equally as considerate. Too often we are quick to complain but the excellent and efficient service deserves compliments. Thank you for providing us with such excellent services and most importantly employees!

From day one, Ryan Bradshaw was exceptionally and exceedingly kind to me and sincerely empathetic about the circumstances with which I was forced to contend at a time when I am physically and emotionally challenged. Every day I knew what work would be done and by whom; and the schedule was, and remained, accurate from start to finish. Every subcontractor retained by Ryan was also kind, prompt, efficient, and performed stellar quality work.

Exceptionally courteous, accommodating and professional. I couldn’t be more pleased or appreciative.

Nothing could be better than the service and professionalism that I received during this entire process. I would like to say that the personnel that came to my house to perform all these duties were magnificent including Justin Crenshaw, Ryan Bradshaw, etc. I had confidence in them and their work.

I teach customer service training and you guys were excellent!

My wife and I would like to thank you and the entire SERVPRO Team in the absolutely amazing job you did stepping into the flood disaster at our home and getting a handle on it so fast and professionally! I have dealt with SERVPRO franchises in Indian, Michigan, Norfolk, Miami Fl and Charlottesville and you are hands down the best I have ever dealt with and I have dealt with a ton of floods and fire issues in our apartments. 

Our experiences with all the SERVPRO employees have been great. They are the most polite and professional group of people we have ever dealt with.

Everyone that was been here from SERVPRO has been so friendly, helpful and explained everything in a way I could understand. Way to go SERVPRO!

The Chesterfield Chamber of Commerce loves SERVPRO and the hot dogs they serve at golf tournaments!

Thank you for wonderful service. I would not hesitate to call on you again.

The onsite crew did an outstanding job. They were very courteous and time efficient.

Everyone who came to the house was very knowledgeable and professional. I would definitely recommend SERVPRO if friends needed the service.

Everyone I dealt with was very professional and attentive to my needs and concerns. I was well informed during the repair process. Great job! A++

Wonderful experience! SERVPRO’s staff could not have been more professional. They answered all of my questions. They were thoughtful and made me feel like a priority. Many thanks!

Great job. Very prompt. Dependable. Efficient. Courteous and friendly. Thank you

Keep up the good work. Great support throughout the process!

I teach customer service training and you guys were excellent! I have no complaints.

Every time that I have used SERVPRO I have been satisfied. SERVPRO was very fast in coming out and taking care of my problem. I will be using SERVPRO in the future! 

I did have a chance to review the mitigation and that is the most spot-on estimate I have seen in a while!

All the crews were very polite and informative. Good job!

Every one of your staff was professional, prompt and considerate.

Everything looked really good and the crew who performed services did an excellent job, and they were very polite and professional! 

Between Justin [Crenshaw] and the crew, it was an easy decision to choose SERVPRO to do the rebuild as well because of the high quality work and services!

I really appreciated the supervisor coming daily and checking on everything. A plus in your service. I also appreciated the quickness of time in response. 

The entire team was excellent and efficient. We were very pleased with the quality of work – thank you!

The packers, movers and clean-up crew were excellent. They were prompt, courteous and careful!

SERVPRO made this whole process of restoration easy and efficient. I felt very comfortable and happy knowing we were using SERVPRO! Amazing staff and company! Thank you!

I would be happy and delighted to recommend your young gentleman in this business. They get a 10 in every situation!

SERVPRO knocked it out of the park. Your guys were always on time, the response time was great and (SERVPRO) couldn't have done a better job! 

Extremely pleased with scheduling arrangements and punctuality and the courteous representative.

“These ERP’s will be a great resource for my team I am impressed by the time and effort that Lee put into working with us - fantastic customer service!

Each of the guys who came to work treated us like family and I liked that and I thank each one so much!

They are very confident in their services and I thank them for a job well done right. Thank you to the guys and SERVPRO should be grateful for a job well done!

Everyone at SERVPRO has been very friendly, professional and a joy to work with!

The site personnel were courteous, professional, and respectful of my home and contents. I would proudly recommend them. Thank you so much for everything you did to restore my home.